Restore or reconcile a purchase
Restore a store purchase to the correct account and resolve cross-account or workspace conflicts safely.
Last updated August 22, 2026Availability
- People completing this task in Yazora
- Free and paid plans
- Purchase owner; eligible Team workspace owner or admin
- Web, desktop, iOS, and Android
Before you begin
- Sign in and confirm the active workspace.
Before you start
A store receipt, Yazora account, billing owner, and Team workspace target must agree before an entitlement can be applied.
Complete the task
- Sign in to the Yazora account that originally made or owns the purchase.
- Open Subscription & Billing and choose Refresh Status for pending verification or Restore Purchases for a previous App Store or Google Play purchase.
- Use Manage in App Store or Manage in Google Play to change renewal when that store owns the subscription.
- For Team, confirm the intended workspace and current billing owner.
- Read any cross-account conflict; sign out and use the account named by Yazora rather than retrying from multiple accounts.
- If unresolved, contact support with store, transaction date, and non-secret receipt reference.
Check the result
A valid purchase is reconciled to the correct account or workspace, or the visible conflict identifies which ownership mismatch must be resolved.