Get help with security and encryption
Collect safe context for device, approval, recovery, or encrypted-workspace problems without sharing secrets.
Last updated August 22, 2026Availability
- People completing this task in Yazora
- Free and paid plans
- Any workspace member with access
- Web, desktop, iOS, and Android
Before you begin
- Sign in and confirm the active workspace.
Before you start
Support can work with account-safe identifiers, platform, app version, workspace name or non-secret ID, time, action, and visible error. It does not need recovery or authentication secrets.
Complete the task
- Keep every device that may hold unsynchronized or unlocked data unchanged.
- Record the platform, app version, affected workspace, approximate time, and exact visible state.
- State whether another authorized device can still open the workspace.
- Contact support without passwords, access tokens, verification links, passkey secrets, recovery codes, or private document body text.
Check the result
Support receives enough diagnostic context to investigate while recovery material and private content remain under your control.